-Tell me about yourself. -Do you know anything about the company? -Why do you want to work here? -Some basic customer support–related questions. In the later part of the interview, there were also situational questions, such as how I would handle an angry customer in the middle of the night. Another scenario asked what I would do if a customer contacted me about an issue where I had no prior knowledge and there were no internal documents available. There were also questions about how I define good customer service, how I explain my service approach to customers, and how well I believe I can empathize with customers in difficult situations.