The process took 6 weeks. I interviewed at Progressive Insurance (Seattle, WA) in Oct 2011
Interview
I first met the Progressive recruiters at a University Career Fair and followed up with an online application. Within minutes of filling out the application I received an email prompting me to take an online test which consisted of mathematical and work preference questions. After taking the test, I received an email saying that I passed it and would be contacted for an interview. I was called the next day and scheduled an interview. The recruiter who scheduled the interview was very helpful and eased me into the process giving me pointers on what to study up for and sending me an email with a link that showed their most common behavioral questions. The phone interview was pretty standard and felt more like a conversation than an interview. It was my first interview of the kind so I was a bit nervous at first but the tone of the interviewer and the type of questions she asked helped me to relax. At the end of the interview she told me that she would promote me for the next step which is a 1:1 on site interview about a month and a half out. She also said that the background process would take a while and that I should expect some emails directing me to answer questions about my work background. The phone interview took place about two weeks ago and I have yet to receive word from the recruiter confirming the on site interview or see any background emails.
Interview questions [2]
Question 1
Tell me a time when you had to resolve a conflict and how did you handle it?
I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)
Interview
Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with a difficult customer.
It was a fairly lengthly process which involved the application, an assessment, pre-recorded one way interview, and a live virtual interview. Asked behavior-based STAR questions. It was extensive with at least 10 questions.
I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (Allentown, PA) in May 2026
Interview
The interview process is extensive, there are several levels after applying for the position. Initially there are several questions to answer followed by a video interview with Behavioral questions to be answered in their STAR format (Situation, Task, Action, Result) followed by the following interview with an actual manager. This interview was also answering additional behavioral questions in the STAR format and answering several other questions. After all was said and done. I received an e-mail informing me they went a different direction.
Interview questions [1]
Question 1
Why are you interested in becoming a Claims Adjuster, and why Progressive?