I applied online. The process took 1 week. I interviewed at Progressive Insurance
Interview
Don't apply here, one of most difficult/worse interviews I have experienced for an entry level position. They really don't care about your skills or work history as long as you can use their STAR format of answering questions (Situation/Task, Action, Result). Does't matter where you worked prior or experiences, if you get even a little bit of this format incorrect in their eyes then you can be sure they will reject you. IT'S ALL ABOUT THE STAR FORMAT.....Remember, this is for an ENTRY LEVEL position in which they train you...... The online assessment test is just an hour of your time to see if you think like them which I found pointless because anyone can lie on these things. It's an easy test with obvious answers. The person I interviewed with over the phone was nice enough but you could tell she did not care about the interview itself and the conversation in general was very stale. Red flag immediately. This is just my opinion/experience of course and others will disagree.
If you really want to work for them, stick to the STAR format precisely and always relate your answers to customer service experiences that are both direct/indirect. Be as specific/detailed as possible in your answers and stick to the subject. They will be noting everything you say but only looking for certain specifics in your answers.
They will give you feedback if you ask but it does little to help as they refer you to another site and a youtube video...nice. If you wish to reapply then you gotta wait 6 months...and honestly who can wait 6 months for a job these days and for an entry level position on top of it...they should change the interview name process from Progressive to Aggressive because they just want robots apparently.
Interview questions [1]
Question 1
1. Tell me about a time you had to meet a deadline and what you did to meet it.
2. Tell me about a time when you had to deal with an angry customer and what you did to resolve the issue.
3. Tell me about a time where you had to deal with significant changes at work and what you did to acclimate to the situation.
I interviewed at Progressive Insurance (Schererville, IN)
Interview
Video interview followed by zoom meeting.
The video interview you answer I believe 6 questions and you have 2 attempts to complete the questions. The video had me kind of stressed
I interviewed at Progressive Insurance (Malvern, PA)
Interview
I applied and was sent an email to complete a 30 minute assessment that must be completed within 6 days. I completed the assessment about 2 hours after receiving the email. Within about 30 minutes of completing the assessment I received an email stating I was selected for a short video interview as soon as possible and submissions are reviewed in the order in which they are received. This is how far I am in the process so far.
Interview questions [1]
Question 1
In the assessment they asked more likely style type of questions and behavioral questions. Some parts of the assessment are timed.
I applied online. I interviewed at Progressive Insurance in Jun 2026
Interview
I have not completed the process yet but, first was an online assessment, then if you 'pass' you are moved on to a HireVue video interview which takes about 30 minutes with 8 questions. After the recorded interview, I received an email to schedule another online interview but live with the leadership team.
Interview questions [4]
Question 1
Tell me about a time when you had together information from multiple sources to solve a problem describe the situation the stuff you took together the information and the outcome
Misunderstanding between you and a customer, and you were unable to meet your expectations describe the specific situation the actions that you took and the outcome of the situation
Tell me about the situation when you had to adapt existential process or encounter while working on an assignment at work or during college please describe the situation how you adapted to the change and the results
Think about a time when you need to learn something new in order to accomplish a task at work or during college, please describe the situation your actions and the outcome
