I applied online. I interviewed at Progressive Insurance (Columbia, MD) in May 2017
Interview
The interview process is very extensive as they say clearly on their jobs page. It started with the online application, a personality test and an IQ test. Depending on how you score, they will move you to the phone interview. After that an in person, and a few days later I got the call. TIP: There will be STAR questions on your phone interview, and your in person. Try to give different examples and answer each question differently as if you use the same answer in both the phone and in person they will mark you down. Also, try to focus on sticking to the STAR format, focusing extensively on the ACTION piece, as they mainly pick candidate who say the right thing and list a lot of things for their action piece. Give realistic results and not always a positive one. The background check commences after the phone interview, and is not an easy process either. Make sure you have first and last paychecks for each previous job, or numbers of previous employers who will vouch for your title, salary, and what you did there. Progressive does not drug test at this time.
Interview questions [1]
Question 1
Tell me about a time when you had an irate customer asking for something to which they were not entitled, but you had to concede and give them their way. What elements went into making the decision to concede, how did you inform the customer, and what was the result.
I applied online. I interviewed at Progressive Insurance
Interview
Very impersonal and did not get to speak to someone in person everything was video recorded. It took a long time for them to finally decline my video interview. That's it
I interviewed at Progressive Insurance (Modesto, CA)
Interview
Study the STAR method of interviewing and you will do great! Asking questions like “Tell me about a difficult time you had at work and how you handled it.” Answer all questions using the Star method
Interview questions [1]
Question 1
Tell me about a difficult time you had at work and how you handled it.
I interviewed at Progressive Insurance (Tampa, FL)
Interview
The interview process is pretty strenuous. You do have an assessment that you have to take. Before you get the in person interview. After you do the assessment you do have virtual star question method questions that you have to answer. If you don’t do well with that you won’t get the final interview with the recruiter or hiring person. Definitely study STAR questions. They’re kinda hard. And then the final interview they do ask you a few star questions as well. You can use the ones from your virtual interview. It was really easy-going though. I did appreciate how easy the conversation was for the final interview.
Interview questions [1]
Question 1
What is something that you don’t like about your current role?
