I applied online. The process took 4 days. I interviewed at Progressive Insurance (Glen Burnie, MD) in Oct 2021
Interview
The application was easy. The assessment was comprised of math word problems that required critical thinking skills to break down how to solve it. There were phrases that you needed to select the statement that you would be most likely to relate with or that you agreed or disagreed with. There was also a skills test where you simulate a CS call with a client by selecting the right phrases and entering correct information. I didn't like the interview process. It wasn't done in person, but rather by recording one's answers. You got two tries and that's it! I'm not photogenic, so I prefer in person interviewing. Ultimately, I didn't get the position. My CV and qualifications are well above the job requirements and I used the STAR format as recommended, but when I asked for feedback, I was told that my responses didn't show ENOUGH critical thinking. Even my fiancee who listened in thought I had the job, so I was very surprised when I didn't get it. I've included the questions and recommendations for the next people to have a fair shot!
What interests you most about working in this role, which involves multitasking, navigating multiple systems, prioritizing, flexibility & prioritizing?
I interviewed at Progressive Insurance (Malvern, PA)
Interview
I applied and was sent an email to complete a 30 minute assessment that must be completed within 6 days. I completed the assessment about 2 hours after receiving the email. Within about 30 minutes of completing the assessment I received an email stating I was selected for a short video interview as soon as possible and submissions are reviewed in the order in which they are received. This is how far I am in the process so far.
Interview questions [1]
Question 1
In the assessment they asked more likely style type of questions and behavioral questions. Some parts of the assessment are timed.
I applied online. I interviewed at Progressive Insurance in Jun 2026
Interview
I have not completed the process yet but, first was an online assessment, then if you 'pass' you are moved on to a HireVue video interview which takes about 30 minutes with 8 questions.
Interview questions [1]
Question 1
1. Tell me about a time when you had together information from multiple sources to solve a problem describe the situation the stuff you took together the information and the outcome
2. Misunderstanding between you and a customer, and you were unable to meet your expectations describe the specific situation the actions that you took and the outcome of the situation
3. Tell me about the situation when you had to adapt existential process or encounter while working on an assignment at work or during college please describe the situation how you adapted to the change and the results
4. Think about a time when you need to learn something new in order to accomplish a task at work or during college, please describe the situation your actions and the outcome
I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)
Interview
Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with a difficult customer.
