Progressive Insurance Medical Representative interview questions

I Applied on line mid May, online assessment 3 weeks later, phone interview the following week. Be prepared to answer questions using the STAR format. Also make sure you research the culture.

The interview process was the basic STAR interview (Situation, Task, Action, Result), make sure to ask what percentage of time you will be on the phone. Also, ask how your job performance is measured, if they answer that your job performance is based on behavioral objectives, probe further and ask what is my expected call handle time, what is the max amount of claims I will be taking per day, once I am up to speed, what is my expected phone availability per week, and most importantly are my calls recorded how does the evaluation of those calls factor into my job performance.