I responded to an ad on Indeed. I received a call the next day asking for me to come to their West Jefferson location. I was asked to bring a copy of my resume which was a waste of paper since the leader who was interviewing me had one. The interview was more like a conversation. I have many years of customer service so it was quite easy to answer the questions. Than I had to take a test which was a surprise. It asks you to figure out discounts, sizes of items and shipping prices. The shipping price that was listed on their site was $99 but with options that was not listed and the closest price was $95. They claim there is no pressure and it isn’t timed but it didn’t feel like that at all. They also tell you if you the test doesn’t factor in but it completely does. If you are a protectionist with test taking don’t be. It takes more time. I think they lose people that would do an amazing job in their customer service call centers but they miss out due to a faulty test.