Dear Reviewer, We are so sorry to hear that you had this experience as we understand it is not acceptable and of course never our intention. We do also understand of course that our CEO does have a busy schedule and things do come up as well, not an excuse, but simply a fact. We apologize again for the inconveinence of course and we are so sorry to hear that you had a negative experience. We will do our best to ensure that this is only a one-off case as it is not at all a typical occurrence. Thank you for your feedback and we wish you the best of luck!