I applied online. The process took 2 weeks. I interviewed at Rapid Response Monitoring (Syracuse, NY) in Jul 2015
Interview
Rapid Response Monitoring Service is always hiring because it has very high turnover. Rapid Response Monitoring Service requires a personality test, an IQ test, and a typing test. Candidates are required to undertake a drug test off premises. After completing these tests and interviewing with a human resources representative, a candidate is required to visit the monitoring center a second time to observe customer service representatives at work in the operations room. It is a time-consuming application process.
Interview questions [1]
Question 1
Are you willing to work in an environment where men are not allowed to have facial hair and no visible tattoos are permitted.
I interviewed at Rapid Response Monitoring (Henderson, NV)
Interview
Very thorough and professional. It is still ongoing and I really hope to get this position. From the research I’ve done it seems very exciting and I’m looking forward to an offer.
One initial Phone interview with basic questions about background, schooling, job history and desired shifts. They talked about what exactly they do. A follow up zoom call with hiring managers. Testing at the end. Very professional and productive.
Interview questions [1]
Question 1
You had to accurately type 37 words per minute and they monitored keyboard strokes.
I interviewed at Rapid Response Monitoring (Corona, CA)
Interview
Two phone calls and a couple video interviews. Interviewer was quite demanding considering this is just a customer service role. Not as flexible for hours because your days off change every month.