I applied online. I interviewed at Rebel.com (Ottawa, ON) in Apr 2023
Interview
Depending on the position, depends on the interview process. For a general CSR (Customer Service Rep) They set up the in person interview in groups. This is a great way to see how people interact with one another. They also do a small writing test, to ensure the candidate possesses the skill to answer questions in a comprehensive way to a customer.
Interview questions [1]
Question 1
How would you handle a situation where you provided incorrect information to a customer and your manager coached you?