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      Director of Customer Support Interview

      4 Mar 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Rebrandly in Feb 2025

      Interview

      Had a good discussion and interview with director of people where we went over the company, role, and general responsibilities. Talked through how my experience directly aligns with what they were looking for. Was moved on to the second round which was an interview with the CEO. It was scheduled and then at the time of the meeting they were a no-show and no email. Waited 15 minutes and emailed asking if it should be rescheduled. Finished waiting out the full meeting time with no reply. Received a follow-up the next day from assistant to reschedule for two weeks out. Two weeks later and scheduled time came and was a no-show and no email again. Waited out the entirety of the 30 minute call to be safe. 15 minutes after scheduled time had passed received an email that stated "The team has recently made updates to the job description, and as a result, we are reevaluating our current pipeline." Beyond unprofessional in every way it was handled - especially regarding two no-shows for interviews. Very bad look from the top down.

      Interview questions [2]

      Question 1

      What metrics do you use to determine technical support team members output/contribution?
      Answer question

      Question 2

      Are you familiar with using AI to enhance efficiency in a support environment.
      Answer question
      1
      avatar
      Rebrandly response
      1y
      Thank you for sharing your interview experience. We acknowledge the scheduling issues you encountered and recognize that this fell short of professional standards. We appreciate your feedback regarding the missed interviews and delayed communication about changes to the position requirements. This information helps us identify areas for improvement in our hiring process. While we cannot undo the negative experience you had, please know that your feedback is valuable and is directly contributing to improvements in how we treat candidates. We value candidates' time and aim to provide a respectful interview experience. This experience does not reflect our company values, and we are committed to ensuring it doesn't happen again. Thank you again for your candid feedback. We wish you the best in your job search.