Comfortable and easy going. Not intensive or stressful. Group interview and mini assessment if successful after. Took a couple of hours but was made to feel relaxed and comfortable. Sit with other people who have applied and made it through to interview process.

Stage one was an online application form, covering past experience (CV) and competency based questions. The next stage was an interview made of 8 stations of MMIs (also competencies based) and then a computer based call listening/typing test, where you had to listen to sample calls and type responses to questions into a form.