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      SP Data Digital

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      Retention Specialist Interview

      14 Sept 2021
      Anonymous employee
      Accepted offer
      Positive experience

      Other Retention Specialist interview reviews for SP Data Digital

      Retention Specialist Interview

      21 Dec 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview
      Average interview

      Application

      I interviewed at SP Data Digital

      Interview

      1st interview - ask basic qualifying questions and gauge your responses. Provide position overview and answer questions you may have. 2nd interview - more in-depth questions and details provided. If you pass both you go to launch where they will review your computer system and set you up to start training.

      Interview questions [1]

      Question 1

      4 traits all sales persons should have
      Answer question
      1

      Application

      I interviewed at SP Data Digital

      Interview

      The first interview was great. Hook up your computer and pass the test and interview as a group. I got a second interview with the TMobile operating team. I had to confirm interview with s&p data LLC they had sent the day before the interview. I did and they sent me another link to a zoom meeting. I entered the zoom meeting only to be kicked out by the moderator before it started. I emailed the confirmation people to see if it was technical difficulties. After 30 minutes of no response I left the zoom that still said waiting for moderator. I later got an email saying I didn't qualify. It was the mist unprofessional interview ever. I've tried to contact someone, but no one knows who to talk to.

      Interview questions [1]

      Question 1

      Computer test with Ethernet cord
      1 Answer
      1

      Retention Specialist Interview

      19 Oct 2020
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at SP Data Digital (Toronto, ON) in Oct 2020

      Interview

      Online group Zoom interview, pretty easy as long as you’ve had some type of customer service experience it’s pretty straightforward. Only asked me about 2 -4 questions. There were about 5 other people in my group as well who were also asked about the same number of customer service related questions.

      Interview questions [1]

      Question 1

      Explain a time when you had a unhappy customer and what you did to fix the situation.
      Answer question