Ability to analyze daily incidents, issues and identify the root cause and provide solutions to end-users.Provide support for various SAP modules including configuration and enhancement requests from the end-users.Analyze user requirements, evaluate business needs and determine SAP system customizing.Drive design meetings, identify scope and design solutions; present process design and seek approval from business stakeholders.Prepare functional specifications and collaborate with development teams.Facilitate meetings, conduct and lead presentations for testing and/or training sessions for end-users, prepare training material and provide user manuals as needed.