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      Customer Success Manager Interview

      16 Aug 2023
      Anonymous interview candidate
      Denver, CO
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Salsify (Denver, CO) in Jul 2023

      Interview

      I interviewed and it honestly ruined my day. She was obviously on speaker phone and was not friendly at all. Way different from her LinkedIn posts. She was overly pompous. She talked way more than I could and repeated info which prohibited my voice. I have literally never encountered HR that was so rude. I told her I couldnt hear her and she told me fine I will just hang up and call again and I told her not to worry about it since I knew it wouldnt fix it and she was so aggressive about it and called me back and it was still the same. She said her ear was against the phone. I wasnt born yesterday. Girl, do a Zoom. She said she does too many interviews to deal with that. I could go into so many details. I literally felt like I was back in high school dealing with a mean girl. I had maybe 2 minutes to talk about my relevant experience and was told other candidates had more concise answers. My advice to you is be nice, humble and if you want to hear more about a candidate...limit your rants. She made me feel like crap.

      Interview questions [1]

      Question 1

      Relevant experience. Why choose Salsify.
      Answer question
      3
      avatar
      Salsify response
      2y
      Thank you for leaving this review. We're sorry to hear that you had a negative interviewing experience. Our Talent Acquisition team strives to prioritize candidate experience at every stage of the hiring process. We've taken your feedback internally to address and prioritize as a team. If you're interested in sharing more feedback on how we can improve, please feel free to reach out to Rose Pino, our Director of TA & Belonging.

      Other Customer Success Manager interview reviews for Salsify

      Customer Success Manager Interview

      23 Oct 2023
      Anonymous interview candidate
      Portugal
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Salsify (Portugal) in Oct 2023

      Interview

      The first meeting was the Talent Evaluation, pretty straightforward, in order to align expectations. Afterwards, there would be a Business Evaluation, followed by a Panel Interviews. The final stage would be a Final Feedback.

      Interview questions [1]

      Question 1

      Salary, Objectives, Priorities, Preferences, Skills
      Answer question

      Customer Success Manager Interview

      4 Feb 2022
      Anonymous interview candidate
      Boston, MA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Salsify (Boston, MA) in Jan 2022

      Interview

      Very unprofessional from the beginning. I only went through the initial screening but the initial call was setup, the recruiter never called. 15 minutes after the call was to start I sent an email to confirm the call was still happening and then gave her a quick call which went to voicemail. I never received any word from the recruiter. Later that night I figured I would attempt to reschedule as I had the Calenderly link, I setup a call for the next day and again asked for confirmation. I never received any word but the recruiter did call a few minutes after the scheduled time. It was a normal screening and the recruiter said it looked like a good fit to move forward and they would be in touch with the details. I sent a normal follow up email thanking for their time and saying I would look out for their follow up. A follow up was never sent so a few days later I checked in to see if there had been a change in that decision. I never received a response or even an automated email they were moving in. Not showing up for interviews and ghosting like that is not a great look.

      Interview questions [1]

      Question 1

      Basic background questions and salary expectations
      Answer question
      3
      avatar
      Salsify response
      4y
      Thank you for leaving this review. We are always striving for a positive, streamlined candidate experience so this will be further discussed with the relevant parties to ensure that this does not occur again.