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      Customer Success Manager I Interview

      15 May 2024
      Anonymous interview candidate
      Chicago, IL

      Other Customer Success Manager I interview reviews for Screencastify

      Customer Success Manager Interview

      23 Apr 2024
      Anonymous interview candidate
      No offer
      Neutral experience
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Screencastify (Chicago, IL) in Apr 2024

      Interview

      The interview process was extremely long and they took at least 1-2 weeks between each step to advise if I would be moving forward. I had to create a mock email response, send in a video, have 3 separate Zoom interviews, and then 2 in person interviews to go through the whole process. They also asked for references, but never reached out to them before making their decision. The final person who let me know I was not getting the position was not anyone I had been interacting with during the process. I asked for feedback and they did not have any additional feedback after this 2 month long process, other than the decision was based on their current needs. They also did not provide a compensation range throughout this entire process.

      Interview questions [1]

      Question 1

      How would you handle a customer who is upset due to price increases?
      Answer question
      1
      Easy interview

      Application

      I interviewed at Screencastify

      Interview

      There were multiple Zoom calls and each person asked the same thing in each interview. 6 interviews to not get the position because I did not have a skill they knew I had on my resume and after talking to them the first five interviews.

      Interview questions [1]

      Question 1

      How would you deal with a customer who was upset about price increase?
      Answer question
      1

      Customer Success Manager Interview

      24 Feb 2025
      Anonymous interview candidate
      Chicago, IL
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at Screencastify (Chicago, IL) in Feb 2024

      Interview

      I was given a written assignment outlining how I would reply to the customer’s email, then a video demo, and then met with the HR person and then a member of the team with more interviews if I passed after that.

      Interview questions [1]

      Question 1

      What are your salary expectations
      Answer question