Very quick and informative. I met with my direct manager team lead and operations manager. I actually applied with SRS before it was purchased by Sedgwick. It was in Oct. 2010 I am not sure why I couldn't select that year. At any rate it was a great company to work for and if location wasn't an issue I would want to work for them again.

The interview process for a Customer Service Representative usually starts with an application and résumé review to assess communication skills, customer-handling experience, and basic technical ability. Shortlisted candidates are then invited for an interview, which may be conducted online. The interview focuses on behavioral questions, such as handling difficult customers, resolving complaints, and providing excellent customer support. Candidates may also be tested on communication skills, typing speed, or basic customer service scenarios. In some cases, an assessment or role-play exercise is included to evaluate problem-solving skills and professionalism. After the interview, the hiring team reviews the candidate’s performance and makes a final decision. Successful candidates are contacted with an offer, while others may receive feedback.