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      CSM Interview

      27 Jul 2018
      Anonymous employee
      Glendale, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 3 weeks. I interviewed at ServiceTitan (Glendale, CA) in Jul 2018

      Interview

      1) Phone screen with recruiter 2) Phone interview with Director 3) Video interview with 2 members of CS team 4) Trip to Glendale which consisted of 1/2 day interview process (4 sessions including 1 on 1 with VP and multiple panel interviews) 5) Video interview with 2 potential colleagues

      Interview questions [2]

      Question 1

      Describe a situation where your change management skills were applied to resolve a significant issue?
      Answer question

      Question 2

      What is your approach to ensuring customer success?
      Answer question

      Other CSM interview reviews for ServiceTitan

      CSM Interview

      4 Feb 2022
      Anonymous interview candidate
      Glendale, CA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 3 months. I interviewed at ServiceTitan (Glendale, CA) in Dec 2021

      Interview

      Horribly long and drawn out. Was considered for 4 positions over the course of 2.5 months. Multiple interviews with the recruiter then managers and team members plus requirement of a full presentation (including powerpoints - and I did two presentations) as part of the interview process.

      Interview questions [1]

      Question 1

      Describe a time when I dropped the ball on a customer and how did I fix it.
      Answer question
      1