Glassdoor users rated their interview experience at Smith.ai as 100% positive with a difficulty rating score of 1 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for customer suport and rated their interviews as the hardest, whereas interviews for customer suport and roles were rated as the easiest.
The interview process had 5 stages including 3 sets of tests and 2 sets of interviews. The first interview is video recorded and the second one is with a recruiter.
I applied online. I interviewed at Smith.ai (Phoenix, AZ) in Mar 2026
Interview
The interview process was detailed, quick, and consists of 5 rounds total - 5 assessments, a video recorded interview and a live interview. Round 1 is your application, round 2 included 3 assessments - a basic personality assessment, situational assessment, and a typing test (must be able to type at least 34wpm). Round 3 consisted of 2 more assessments- an aptitude test and a computer/internet skills test. Round 4 was a video recorded interview, and the final round was a live Zoom interview. The recorded interview was about 6 questions using the STAR technique. The live interview was laid back, no typical interview questions except for maybe one which was “how do you handle multi-tasking?” and they also ask about you work from home setup. They want to hear that you have a quiet-and stress free environment with no distractions. The last bit of the live interview I shared my screen with her and did some speed tests and checked the RAM memory on my computer. The minimum required is 8gb RAM. All computer requirements including the internet speed requirements for this position are listed on the job description page.
Interview questions [2]
Question 1
Tell me about a time you handled an upset customer.
You need to pass multiple rounds of assessments. Then you have a video interview followed by an interview with a person on the HR team. At this time, if they are interested, they email you and offer you a position.
Interview questions [1]
Question 1
To describe a time that you provided excellent customer service