"First off, thank you for taking the time to share your interview experience. We're disappointed to hear your interview did not start on time and that you did not hear back from our team about the status of your candidacy; this is not indicative of the type of experience we strive to deliver for our candidates. We utilize a competency-based interview model that is aligned to our values in order to provide an objective and inclusive hiring process for all candidates. We are sorry if that was not the interview you experienced. We see feedback as a gift and utilize Glassdoor to not only listen to feedback from employees and candidates, but to act on it. We have shared this with our Recruiting team to identify ways to improve our practices. If you have any additional feedback to improve our interview process for future candidates, please reach out to us at recruitinginterviews@sofi.org. Best of luck in your job search!"