Social Security Administration Interview Questions
Updated 23 Mar 2023
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- - Maryland
- - Baltimore, MD, United States
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- - Massachusetts
- - Boston, MA, United States
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- - Merced, CA
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- - Santa Barbara, CA
- - Texas
- - Dallas-Fort Worth, TX, United States
- - Dallas, TX
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- - Houston, TX
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- - El Paso, TX
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- - Eagle Pass, TX
- - Illinois
- - Chicago, IL, United States
- - Chicago, IL
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- - Springfield, IL
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- - Newark, NJ
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- - Syracuse, NY
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- - Batavia, NY
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- - Albany, NY
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- - Watertown, NY
- - Indiana
- - Lafayette, IN, United States
- - Lafayette, IN
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- - Indianapolis, IN
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- - Anderson, IN
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- - Pennsylvania
- - Philadelphia, PA, United States
- - Philadelphia, PA
- - Phila, PA
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- - Pennsauken, NJ
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- - Parkesburg, PA
- - Cherry Hill, NJ
- - Pittsburgh, PA, United States
- - Uniontown, PA
- - Pittsburgh, PA
- - Washington, PA
- - Harrisburg, PA, United States
- - Harrisburg, PA
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- - Wilkes Barre, PA
- - East Stroudsburg, PA, United States
- - East Stroudsburg, PA
- - Colorado
- - Boulder, CO, United States
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- - Georgia
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- - Augusta, GA
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- - Rome, GA
- - Florida
- - Tampa, FL, United States
- - Tampa, FL
- - Clearwater, FL
- - Miami-Fort Lauderdale, FL, United States
- - Miami, FL
- - Homestead, FL
- - West Delray Beach, FL
- - Fort Lauderdale, FL
- - Sunrise, FL
- - Pembroke Pines, FL
- - Plantation, FL
- - Orlando, FL, United States
- - Orlando, FL
- - Jacksonville, FL, United States
- - Jacksonville, FL
- - Saint Augustine, FL
- - Port St. Lucie, FL, United States
- - Port Saint Lucie, FL
- - Pensacola, FL, United States
- - Gulf Breeze, FL
- - Pensacola, FL
- - Ocala, FL, United States
- - Ocala, FL
- - Lakeland, FL, United States
- - Winter Haven, FL
- - Lakeland, FL
- - Tallahassee, FL, United States
- - Tallahassee, FL
- - North Carolina
- - Raleigh-Durham, NC, United States
- - Raleigh, NC
- - Durham, NC
- - Charlotte, NC, United States
- - Charlotte, NC
- - Rock Hill, SC
- - Fayetteville, NC, United States
- - Fayetteville, NC
- - Asheville, NC, United States
- - Asheville, NC
- - Ohio
- - Cleveland, OH, United States
- - Cleveland, OH
- - Brooklyn, OH
- - Akron, OH, United States
- - Akron, OH
- - Youngstown, OH
- - Columbus, OH, United States
- - Newark, OH
- - Baltimore, OH
- - Marion, OH
- - Columbus, OH
- - Cincinnati, OH, United States
- - Cincinnati, OH
- - Middletown, OH
- - Toledo, OH, United States
- - Toledo, OH
- - Dayton, OH, United States
- - Dayton, OH
- - Huntington, WV, United States
- - Ironton, OH
- - Minnesota
- - Minneapolis-St. Paul, MN, United States
- - Minneapolis, MN
- - Saint Paul, MN
- - Michigan
- - Detroit, MI, United States
- - Wyandotte, MI
- - Highland Park, MI
- - Detroit, MI
- - Livonia, MI
- - Farmington Hills, MI
- - Grand Rapids, MI, United States
- - Grand Rapids, MI
- - Kalamazoo, MI, United States
- - Kalamazoo, MI
- - Flint, MI, United States
- - Flint, MI
- - Mississippi
- - Pascagoula, MS, United States
- - Moss Point, MS
- - Natchez, MS, United States
- - Natchez, MS
- - Laurel, MS, United States
- - Laurel, MS
- - Jackson, MS, United States
- - Jackson, MS
- - Gulfport, MS, United States
- - Gulfport, MS
- - Picayune, MS, United States
- - Picayune, MS
- - Brookhaven, MS, United States
- - Brookhaven, MS
- - Kansas
- - Lawrence, KS, United States
- - Lawrence, KS
- - Topeka, KS, United States
- - Topeka, KS
- - Alabama
- - Birmingham, AL, United States
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- - Mobile, AL
- - Louisiana
- - Shreveport, LA, United States
- - Minden, LA
- - Shreveport, LA
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- - Denham Springs, Optional[LA]
- - New Orleans, LA, United States
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- - Tennessee
- - Nashville, TN, United States
- - Nashville, TN
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- - Memphis, TN
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- - Chattanooga, TN
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- - Idaho
- - Boise, ID, United States
- - Boise, ID
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- - Connecticut
- - Hartford, CT, United States
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- - South Carolina
- - Greenville, SC, United States
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- - District of Columbia
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- - Albuquerque, NM, United States
- - Albuquerque, NM
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- - Morgantown, WV, United States
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- - Salem, OR, United States
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- - Grants Pass, OR
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- - Paducah, KY, United States
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- - Waterloo, IA, United States
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Interviews at Social Security Administration
Interviews for Top Jobs at Social Security Administration
- Claims Specialist (45)
- Claims Representative (42)
- Customer Service Representative (42)
- Benefit Authorizer (34)
- Attorney Advisor (32)
- Contact Representative (32)
- Social Insurance Specialist (14)
- Service Representative (13)
- Benefits Authorizer (7)
- Legal Administrative Specialist (6)
- Senior Case Technician (6)
- Teleservice Representative (5)
- IT Specialist (5)
- Customer Service Representative (CSR) (5)
- Legal Assistant (4)
- Disability Examiner (4)
- Debtor Contact Representative (4)
- Customer Service (3)
- Claims Authorizer (3)
- Social Security Analyst (3)
- Legal Administrative Specialist Benefit Authorizer (3)
- Benefits Analyst (2)
- Benefits Tech (2)
- Project Manager (2)
- Contact Center Representative (2)
- TSR (2)
- Claim Specialist (2)
- Claims Examiner (2)
- Technical Support Technician (2)
- Program Analyst (2)

Anonymous Interview Candidate
I applied through other source. I interviewed at Social Security Administration in Mar 2023
Consisted of six questions and an ice breaker. Normal interview questions. Via zoom conducted by two people. Overall I had a good experience and they interviewers made me feel welcomed.
- What would you say is your biggest strength?

Anonymous Interview Candidate
I applied online. I interviewed at Social Security Administration
I'd like to know about the interview process before I come my virtual interview last week so I'm prepared. Please someone reply back with this information as soon as you see this posting. Thank you
- I'd like to know what questions were asked and how to prepare?

Anonymous Interview Candidate in Cleveland, OH
I applied online. I interviewed at Social Security Administration (Cleveland, OH) in Mar 2023
Applied on USAJobs and got an interview about two months later. Interview has the standard “tell me about a time…” questions. I think I did well, though I admit I did flounder a bit at the end. I was told I’d hear from them in a week. Almost three weeks as of this writing have passed and not a peep from anybody. They could at least give me a canned rejection email instead of wasting my time. Incredibly rude and unprofessional!!

Anonymous Employee in Chicago, IL
I applied online. The process took 2 months. I interviewed at Social Security Administration (Chicago, IL) in Feb 2023
Got a call for a phone interview. I had to dial into a conference room with two interviewers was told about benefits before interviewing then interview begin. interview lasted about 45mins.-1hr long.
- Interview asked basic behavioral questions; there were six in total. 1. Name a situation where you needed to change your approach to provide customer service. 2. Name a situation where individuals who were upset or distressed and how did you resolve the situation or problem. 3. Name a time where you balanced multiple roles with different competing deadlines and responsibilities. 4. Name a time when you had to make a decision with limited information. 5. Name a problem that you solved and all the steps you took to resolve it. 6. Name a time when you had to decide whether a certain action was ethical.

Anonymous Employee
I applied online. I interviewed at Social Security Administration
Standard Situation, Action and Result scenarios. Takes about 30 minutes. Phone or in person. Google Federal Interviews for practice questions. Write down and memorize situations from work, school or life.
- Name a situation you went above and beyond for a customer.

Anonymous Interview Candidate
I applied online. I interviewed at Social Security Administration in Feb 2023
over the phone ...all questions were behavioral questions .staff were very friendly... they tell you upfront that most people take public transportation because parking costs a fortune .interview was done by two people ...
- I don't remember exactly but very hard

Anonymous Interview Candidate
I applied online. I interviewed at Social Security Administration in Feb 2023
It was short ask alot of questions about previous experiences working im customer service. Example: tell us a time you had a difficult customer and what did you do and the outcome?
- Tell us a time you had a difficult customer and what did you do and outcome?

Anonymous Interview Candidate
I interviewed at Social Security Administration
easy and pleasant. individuals were nice and asked to give them scenarios of different times where I challenged myself or found myself in a difficult situation with management or deadlines and how did i go about the situation
- tell them about a time where i had multiple projects with a deadline how did i handle it

Anonymous Interview Candidate
I interviewed at Social Security Administration
Panel interview over the phone. Scripted questions mostly about work environment, such as handling high production quotas and dealing with coworkers. No legal questions; very straight forward. Many generic questions like “what’s your greatest strength/weakness”, etc. Took about 30 minutes. Scheduling was very last minute, interviewer called several times and left voicemails saying what time she’ll try again the next day.
- How would you deal with loud coworkers having irrelevant conversations right outside your cubicle?

Anonymous Interview Candidate in Kansas City, MO
I applied online. The process took 2 months. I interviewed at Social Security Administration (Kansas City, MO) in Dec 2022
I applied at the beginning of November and got an interview after about two weeks. There was only one round of interview that was with a panel who took turn asking questions; math worksheet that was pretty basic algebra after the interview. It took about a month after the interview before I heard back. Everyone was really nice, but it's a little awkward at times when you can tell they're writing down your answers before they go on to your next question.
- Interview asked basic behavioral questions; there were six in total. 1. Name a situation where you needed to change your approach to provide customer service. 2. Name a situation where individuals who were upset or distressed and how did you resolve the situation or problem. 3. Name a time where you balanced multiple roles with different competing deadlines and responsibilities. 4. Name a time when you had to make a decision with limited information. 5. Name a problem that you solved and all the steps you took to resolve it. 6. Name a time when you had to decide whether a certain action was ethical.
Social Security Administration Interviews FAQs
Glassdoor users rated their interview experience at Social Security Administration as 66.7% positive with a difficulty rating score of 2.67 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Claims Representative and Social Security Analyst rated their interviews as the hardest, whereas interviews for Claims Specialist and Digital Marketing Manager roles were rated as the easiest.
The hiring process at Social Security Administration takes an average of 40.33 days when considering 6 user submitted interviews across all job titles. Candidates applying for Service Representative had the quickest hiring process (on average 1 day), whereas Claims Representative roles had the slowest hiring process (on average 60 days).
Common stages of the interview process at Social Security Administration according to 6 Glassdoor interviews include:
Group Panel Interview: 23.53%
Background Check: 17.65%
One-on-One Interview: 11.76%
Skills Test: 11.76%
Presentation: 11.76%
Phone Interview: 11.76%
Drugs Test: 5.88%
Personality Test: 5.88%
Popular Careers with Social Security Administration Job Seekers
Work at Social Security Administration? Share Your Experiences
