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Social Security Administration Interview Questions

Updated 23 Mar 2023

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Found 423 of over 423 interviews

Interviews at Social Security Administration

Experience
Positive72%
Negative9%
Neutral19%
Getting an Interview
Applied online75%
Other7%
Campus Recruiting6%
Difficulty
2.9
Average
HardAverageEasy

Social Security Administration

Anonymous Interview Candidate

Declined Offer
Positive Experience
Average Interview
Application

I applied through other source. I interviewed at Social Security Administration in Mar 2023

Interview

Consisted of six questions and an ice breaker. Normal interview questions. Via zoom conducted by two people. Overall I had a good experience and they interviewers made me feel welcomed.

Interview Questions
  • What would you say is your biggest strength?
    Answer Question
4 people found this interview helpful

Social Security Administration

Anonymous Interview Candidate

No Offer
Positive Experience
Easy Interview
Application

I applied online. I interviewed at Social Security Administration

Interview

I'd like to know about the interview process before I come my virtual interview last week so I'm prepared. Please someone reply back with this information as soon as you see this posting. Thank you

Interview Questions
  • I'd like to know what questions were asked and how to prepare?
Be the first to find this interview helpful

Social Security Administration

Anonymous Interview Candidate in Cleveland, OH

No Offer
Negative Experience
Average Interview
Application

I applied online. I interviewed at Social Security Administration (Cleveland, OH) in Mar 2023

Interview

Applied on USAJobs and got an interview about two months later. Interview has the standard “tell me about a time…” questions. I think I did well, though I admit I did flounder a bit at the end. I was told I’d hear from them in a week. Almost three weeks as of this writing have passed and not a peep from anybody. They could at least give me a canned rejection email instead of wasting my time. Incredibly rude and unprofessional!!

Be the first to find this interview helpful

Social Security Administration

Anonymous Employee in Chicago, IL

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 2 months. I interviewed at Social Security Administration (Chicago, IL) in Feb 2023

Interview

Got a call for a phone interview. I had to dial into a conference room with two interviewers was told about benefits before interviewing then interview begin. interview lasted about 45mins.-1hr long.

Interview Questions
  • Interview asked basic behavioral questions; there were six in total. 1. Name a situation where you needed to change your approach to provide customer service. 2. Name a situation where individuals who were upset or distressed and how did you resolve the situation or problem. 3. Name a time where you balanced multiple roles with different competing deadlines and responsibilities. 4. Name a time when you had to make a decision with limited information. 5. Name a problem that you solved and all the steps you took to resolve it. 6. Name a time when you had to decide whether a certain action was ethical.
5 people found this interview helpful

Social Security Administration

Anonymous Employee

Accepted Offer
Neutral Experience
Average Interview
Application

I applied online. I interviewed at Social Security Administration

Interview

Standard Situation, Action and Result scenarios. Takes about 30 minutes. Phone or in person. Google Federal Interviews for practice questions. Write down and memorize situations from work, school or life.

Interview Questions
8 people found this interview helpful

Social Security Administration

Anonymous Interview Candidate

No Offer
Positive Experience
Difficult Interview
Application

I applied online. I interviewed at Social Security Administration in Feb 2023

Interview

over the phone ...all questions were behavioral questions .staff were very friendly... they tell you upfront that most people take public transportation because parking costs a fortune .interview was done by two people ...

Interview Questions
1 person found this interview helpful

Social Security Administration

Anonymous Interview Candidate

No Offer
Positive Experience
Average Interview
Application

I applied online. I interviewed at Social Security Administration in Feb 2023

Interview

It was short ask alot of questions about previous experiences working im customer service. Example: tell us a time you had a difficult customer and what did you do and the outcome?

Interview Questions
  • Tell us a time you had a difficult customer and what did you do and outcome?
1 person found this interview helpful

Social Security Administration

Anonymous Interview Candidate

Declined Offer
Positive Experience
Average Interview
Application

I interviewed at Social Security Administration

Interview

easy and pleasant. individuals were nice and asked to give them scenarios of different times where I challenged myself or found myself in a difficult situation with management or deadlines and how did i go about the situation

Interview Questions
  • tell them about a time where i had multiple projects with a deadline how did i handle it
Be the first to find this interview helpful

Social Security Administration

Anonymous Interview Candidate

Declined Offer
Positive Experience
Easy Interview
Application

I interviewed at Social Security Administration

Interview

Panel interview over the phone. Scripted questions mostly about work environment, such as handling high production quotas and dealing with coworkers. No legal questions; very straight forward. Many generic questions like “what’s your greatest strength/weakness”, etc. Took about 30 minutes. Scheduling was very last minute, interviewer called several times and left voicemails saying what time she’ll try again the next day.

Interview Questions
  • How would you deal with loud coworkers having irrelevant conversations right outside your cubicle?
1 person found this interview helpful

Social Security Administration

Anonymous Interview Candidate in Kansas City, MO

Declined Offer
Positive Experience
Easy Interview
Application

I applied online. The process took 2 months. I interviewed at Social Security Administration (Kansas City, MO) in Dec 2022

Interview

I applied at the beginning of November and got an interview after about two weeks. There was only one round of interview that was with a panel who took turn asking questions; math worksheet that was pretty basic algebra after the interview. It took about a month after the interview before I heard back. Everyone was really nice, but it's a little awkward at times when you can tell they're writing down your answers before they go on to your next question.

Interview Questions
  • Interview asked basic behavioral questions; there were six in total. 1. Name a situation where you needed to change your approach to provide customer service. 2. Name a situation where individuals who were upset or distressed and how did you resolve the situation or problem. 3. Name a time where you balanced multiple roles with different competing deadlines and responsibilities. 4. Name a time when you had to make a decision with limited information. 5. Name a problem that you solved and all the steps you took to resolve it. 6. Name a time when you had to decide whether a certain action was ethical.
7 people found this interview helpful
Viewing 1 - 10 of 423 Interviews

Social Security Administration Interviews FAQs

Glassdoor users rated their interview experience at Social Security Administration as 66.7% positive with a difficulty rating score of 2.67 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Claims Representative and Social Security Analyst rated their interviews as the hardest, whereas interviews for Claims Specialist and Digital Marketing Manager roles were rated as the easiest.

The hiring process at Social Security Administration takes an average of 40.33 days when considering 6 user submitted interviews across all job titles. Candidates applying for Service Representative had the quickest hiring process (on average 1 day), whereas Claims Representative roles had the slowest hiring process (on average 60 days).

Common stages of the interview process at Social Security Administration according to 6 Glassdoor interviews include:

Group Panel Interview: 23.53%

Background Check: 17.65%

One-on-One Interview: 11.76%

Skills Test: 11.76%

Presentation: 11.76%

Phone Interview: 11.76%

Drugs Test: 5.88%

Personality Test: 5.88%

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Social Security Administration Photos

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Social Security Administration photo of: Parking lot view of the Social Security Administration headquarter office located in Woodlawn, MD  (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.178)
Social Security Administration photo of: Outside
Social Security Administration photo of: Side of office
Social Security Administration photo of: Take your child to work day
Social Security Administration photo of: Not a very inviting work environment. The office has signs everywhere reminding you to be quite (you can see two in this picture alone). All you hear during the day is the sound of people typing.
Social Security Administration photo of: 2121 Crystal Drive

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