I applied online. I interviewed at Spectrum (Morrisville, NC) in Jan 2017
Interview
It is an open interview done based on 1st come 1st served system. You interview with at least 3 people through 2-3 phases. So, if you make it through step 1 you go back to the waiting area & then someone will come get you for step 2 interview. The final or 3rd step is role play to see how you sound, etc. The interview will ask you how well you think you did & if necessary interject his/her critic.
Interview questions [1]
Question 1
If you've been unemployed for a while they'll ask what have you been doing to keep up your customer service & computer skills.
First round was on the phone. Second round in person. Haven't heard back yet, but it was just today. So i am still waiting to hear back. They were very friendly actually. So just waiting to hear back.
Interview questions [1]
Question 1
Experience with difficult customer and how you resolved it
It was great. Easy. Jsut asked a few questions like what would I do if an angry customer calls and have I ever worked somewhere where another employee and I disagreed on something and how did we resolve it.
It was smooth and you know if they like you on the spot so right after interview you get the ball rolling on paper work ro start training.All just be polite and answer the questions.
Interview questions [1]
Question 1
About previous experiences and why you want to work for Charter