Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Spectrum

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Spectrum reviews | Spectrum jobs | Spectrum salaries | Spectrum benefits
      Spectrum interviewsSpectrum Customer Retention Representative interviewsSpectrum interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Retention Representative Interview

      22 Nov 2017
      Anonymous interview candidate
      Culver City, CA

      Other Customer Retention Representative interview reviews for Spectrum

      Customer Retention Representative Interview

      19 Jan 2024
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Spectrum (Culver City, CA) in Nov 2017

      Interview

      I was scheduled for an interview with ( can't name person or it will be removed but she was a C.U.Next. Tuesday), I arrived early, but she was 30 minutes late! As she walked up I saw she was mad. She was rolling her eyes and I thought great I have to overcome that. She open the door and. I went to greet her and shake her hand she just looked at me. I tried to ask her about her day, no response. She rolled her eyes the whole time and was clearly annoyed by me being there. I told her I know she was having a busy day. She managed to tell me (without looking at me)she had just got out of a meeting and I guess it didn't go so well. She than informed me, I would have to rescheduled. I was confused. I said ok and tried to shake her hand, she just looked at me like I was annoying her. I walked back to my car trying to think if I had ever met her prior to this 'interview' because she treated me like I had done something to her. It was personal. I had never been treated so bad in an interview. I feel sorry for anyone that has to work with her. She is a quality control specialist, so she monitors and rate the calls. If she has a bad day it must be . hell for the reps. Bottom line (name removed)is a C.U.Next. Tuesday and I hope she has a life long raging yeast infection From that interaction I know that is not the place I want to work. Having to walk on eggshells for a little above min wage is not my thing

      Interview questions [1]

      Question 1

      N/A
      Answer question
      2

      Application

      I interviewed at Spectrum

      Interview

      Reached out to join job fair, a quick screening with a person on the phone who asked briefly about my work history and then directed to individual interviews at an on site location

      Interview questions [1]

      Question 1

      Tell me about a difficult customer interaction, how did you handle it
      Answer question

      Customer Retention Representative Interview

      5 Jun 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Spectrum

      Interview

      It was very informational, and I felt very comfortable during the interview. There were a lot of scenario questions, I am a fan of those, as well as logistical questions. Overall it was probably one of the best interviews I’ve ever had, it felt more like conversation,

      Interview questions [1]

      Question 1

      Are you available weekends and evenings?
      Answer question
      1

      Customer Retention Representative Interview

      14 May 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Spectrum

      Interview

      Process was short - interviewer was late and mentioned it did not come onto calendar until moments earlier. Entered a small break away room and proceeded with the interview.

      Interview questions [1]

      Question 1

      what are some of your strengths
      Answer question