I applied online. The process took 1 week. I interviewed at Spectrum (Greensboro, NC) in Jan 2019
Interview
It is a two part interview. The first half is with a team supervisor and they ask questions relating to the technical support part of the position. Second is a department manager and they ask questions about how you handle customers and your behavior.
Interview questions [1]
Question 1
A customer called in reporting that their internet service is going in and out. How would you help the resolve this issue?