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      Technical Support Account Manager Interview

      22 Nov 2021
      Anonymous interview candidate
      Joliet, IL
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Splunk (Joliet, IL) in May 2021

      Interview

      Apply in March. Hear back in April. Recruiter asks for answers to questions as what I assume is a pre-screen. Fill those out and send them in. Meet in early May with the recruiter where recruiter states that the time will be spent going over the role, and will cover any questions I had about the role. I get on the phone and literally listen to the recruiter read a script about Splunk and the TSAM role for 30 minutes. Not a pause in the middle to ask if I had any questions. Nada. By the time the recruiter came up for air, I had to go because I did already have a job and took my lunch to waste it on this awful step in an interview process that I thought ended there. Fast forward 6 months later when I laughed at the fact that I received a rejection letter, when all they had from me was my resume and a handful of answers that I sent over. The recruiter could really not have discerned anything from our meeting because she was the only one talking. But all is good, I consider it a bullet dodged. Especially reading the latest news on the executive comings and goings.

      Interview questions [1]

      Question 1

      What is your approach to developing a relationship with a new customer or team? When a customer has an issue or needs support, who handles that? What is your role in that process? How do you partner with support teams to drive solutions? What do you do to manage personal, management, and customer deadlines?
      1 Answer
      2