I applied online. The process took 3 weeks. I interviewed at Staff Management SMX (Chicago, IL) in Jan 2012
Interview
Applied online for Customer Service Rep position. After I meet the minimum standards, I was invited to complete an interview with a staffing manager. Upon arrival, I was directed to complete an application and shortly thereafter performed a typing test and interviewed for the position. About a week later, I was invited to attend an orientation wherein policies and procedures were explained, paper work was completed, and drug test form was furnished. Forty-eight hours was the window of time provided to complete the drug test--which was done by an outside contractor.
Interview questions [1]
Question 1
What if you were on a call and your co-workers were carrying on a conversation together where they were becoming increasingly loud, what would you do?
I applied through a recruiter. The process took 2 weeks. I interviewed at Staff Management SMX (Chicago, IL) in Apr 2012
Interview
I was contacted by a recruiter either by email or phone. When I spoke to her we talked in depth about the needs of the position, which was onsite with a major client. They had good recruiters but none of them had the customer/client management experience to report staffing level issues and be a daily liaison that could maintain the account. That of course was my background and strength before I became a recruiter. I guess a week or so later I got to speak with the regional manager but I guess want able to sell her on moving from a straight recruiter onsite rep because I wasn't invited to move forward for that role.
Interview questions [1]
Question 1
how do you handle dealing with tough clients, and last minute requests?