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      Stellar Labs

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      Customer Success Manager Interview

      14 May 2019
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Stellar Labs in Apr 2019

      Interview

      I applied online and a few days later I received an email to coordinate a brief 30-minute interview with the CSM Director. He asked pretty standard questions and nothing out of the norm. Overall the interview went very well and we ended up talking for almost an hour. At the end I was told that he would contact me in a couple of days to setup an in-person interview with a few of their team members. A few days pass, I have not heard anything so I send an email just to follow up. A day later I get a generic rejection email. Overall pretty disappointing and disrespectful.

      Interview questions [1]

      Question 1

      Q: Describe some of the projects you've worked on? Q: Why Stellar Labs? Q: If a customer is having issues accessing the application, what would be your steps to troubleshoot?
      Answer question
      avatar
      Stellar Labs response
      7y
      First off, thank you for the feedback. We are committed to creating a transparent environment at Stellar so I’m disappointed to hear about your negative interview experience. I have discussed your experience with our team to ensure we are responding in a timely fashion moving forward. - David Fox, CEO