Stellic interview questions

The interview process was very long, with 5 interviews total + a case study. 1. The first interview was with the Support Lead. 2. The second interview was with the HR Manager 3. The third interview was with the Co-Founder 4. The fourth interview was a panel interview with the interim manager of the team, along with someone working in the same role. 5. Final interview was with the CCO. I initially interviewed for the role with the description that it would be very support-oriented, with the possibility of a high volume of tickets. This is something I am more than comfortable with because I've done it before. However, during my interview process, I was told that the role I was applying for would change based on my candidate profile and that they might instead offer me a more elevated role, simply based on our conversations. It was going to be a more strategic and operationally oriented version with maybe even a title change. Needless to say, that didn't happen. In fact, the feedback I received was that I was basically TOO strategically and operationally oriented, and they were specifically looking for just a queue/ticket taker. They weren't looking for someone who had any goals or ambitions beyond being in Support; they wanted someone who was happy to stay in a ticket-taking-only role for the long haul. I found this feedback especially puzzling, especially because their values page and the conversations I had with the team that they were specifically not looking for someone who was going to be a ticket/queue taker and that they were looking for someone who could think in a strategic and operational sense, since the role I was interviewing for was a founding role for the team. It felt like they weren't being entirely honest with me, given these contradictions. The whole process seemed very confusing, and it didn't seem like the company actually knew what they were looking for. This clearly demonstrates a lack of alignment between their leadership when they can't even seem to pin down the candidate profile they are looking for and change mid interview process only to say, wait no, we were looking for just another ticket taker. Seems like a very cool and valuable service they provide, but I don't see long-term success for this organization if they can't even agree on simple things like a role expectation for a job they posted.

The HR representative was very kind she reached out to me the day after I applied online. I had a screening with her, only thing I thought was weird was that no benefits were mentioned and the salary wasn't mentioned either, but it was on the job posting. I moved on to the next round and had an interview with the hiring manager and it went really well, I found out that I got to move to the next round. The next round was with two individuals who were a part of the team I was given a very vague prompt where I had to create a deck to present, as well as some data that I have to find a mistakes with. After I finished my presentation, I was asked how I did and I said I thought I did pretty well and that there's always a challenge with having to build on a prompt and create your own scenario. The interviewers both agree that I did really well and only gave a small amount of feedback that I was filling in space for what the client would have said and answering before they had a chance to ask the question but they specified that this was such a small thing and that if I had actually known the client it would be different. I was very much under the impression that I would move on to the next round, especially since we had been joking and having a good time during the interview, but I found out the next day that I did not get to move on to the next round. The HR representative said that the feedback from the team was that I had really strong project management skills, but I did not have the communication style they were looking for for this project. This was extremely shocking to me, not only because of the feedback I got during the interview, but also because communication and relationship building with the client is my strongest point that I've ever had in my 14 years of PM experience. I asked the HR representative if she could get more clarity, mainly because the feedback seemed very contradictory to what I was told the day prior by the interviewers. She very sweetly said she would look into it and get back to me. I'm hoping to get some clarity because I have never been told that I was lacking in communication skills. Especially since I had worked for the Department of education, a top-tier university, and even a local school districts implementing multiple softwares, I'm really confused at the outcome, but completely understand that not everything is meant to be.