Applied online, and a recruiter reached out via email. The first step was a half hour phone screen with the recruiter, it was mostly her telling me what the job was. She spoke fast and didn't seem too interested, I wouldn't be surprised if she was reading off a script of what needed to be said.
I was sent a writing exercise which I completed and sent back. The same recruiter reached out to me and scheduled a phone interview with a member of the Account Support team.
The phone interview with the Account Support member went okay, though I am a little confused at why I wasn't speaking with a hiring manager. After getting the rejection the day after this phone interview, I requested feedback on where I could improve. I received a response from the recruiter (and not the Account Support member I spoke with) that she could not share any specifics with me in terms of constructive feedback. The process felt like a waste of my time.