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      Student Castle

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      Student Castle interviewsStudent Castle CSA (Customer Service Assistant) interviewsStudent Castle interview


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      CSA (Customer Service Assistant) Interview

      3 Dec 2025
      Anonymous interview candidate
      Durham, England
      No offer
      Negative experience
      Average interview

      Application

      I applied in-person. The process took 2 weeks. I interviewed at Student Castle (Durham, England) in Nov 2025

      Interview

      Asked to attend a face to face interview with the site manager which was arranged at short notice, interview was basic then had a tour of building overall lasted around 30 minutes. Was advised I’d receive a phone call 3 days later. I didn’t hear back when expected so after 1 week I had to chase them up for feedback, was told interviews were still in fact taking place. I then waited a further 8 days before receiving a regret email from the site manager instead of a phone call explaining I was unsuccessful with generic feedback not specific to myself.

      Interview questions [1]

      Question 1

      Have you struggled to work with a colleague previously.
      Answer question