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      Swoogo

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      Enterprise Customer Success Manager Interview

      21 Dec 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Swoogo in Oct 2023

      Interview

      A well thought out series of interviews spanning the entire organization. Pre-screen with recruiter -> hiring manager -> current CSM -> Sales Mgmt/Peers-> Sr Sales Mgmt -> CEO. Interview questions included my experience and examples of behaviors and problem solving followed by a formal skills test. What stood out is that every Swoog I met with was upbeat, respectful, and happy to work there! The recruiter was professional, personable, communicative, and very helpful in answering questions I had along the way. Culture fit is SO important here and it shows during the interview process. The culture here is the BEST of any company I've ever worked for!

      Interview questions [1]

      Question 1

      How would you handle the following: Your top 2 customers are holding flagship events within the same timeframe. Both customers have made feature requests which require Swoogo Engineering resources to create the features/functionality. The functionality is critical to both customers but is very different for each customer. Engineering states that they only have bandwidth to accommodate 1 of the 2 requests in time for the live event(s). What do you do?
      Answer question
      2