Glassdoor users rated their interview experience at Synctera as 100% positive with a difficulty rating score of 3 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Bank Relationship Manager and rated their interviews as the hardest, whereas interviews for Bank Relationship Manager and roles were rated as the easiest.
My first interview was with Carmen from HR, and she was fantastic. You can tell she’s great at what she does, very professional, easy to talk to, and well-prepared. She made the whole process feel smooth and comfortable. It did take a few follow-ups to hear back about the next steps, but I understand that’s not on her; companies often have to juggle other priorities, and that’s completely normal.
The second interview was with the SVP of Product, and honestly, it was a very different experience. The call was informal, and she was taking it from her car. I offered to reschedule, but she said no. Because of the background noise and connection, it was pretty hard to understand her at times. I have an accent myself, so I always make sure I’m in a quiet space with a good mic to make communication easier. Unfortunately, that effort wasn’t mirrored here. On top of that, when I tried explaining how I’ve used certain tools in my past roles, she would cut in with a “no” mid-sentence if it wasn’t exactly the same way they do things at Synctera. Every company has its own setup and tools, and I was (like most people) open to learning their way. It just made the conversation feel more like a quiz than a discussion.
Overall, I think Synctera has great people like Carmen representing them well, but I hope future interviews reflect the same level of respect and attention across all stages.
Interview questions [1]
Question 1
How do you handle edge cases in KYC, like when a customer fails verification?
This was the most unprofessional and unethical interview process I have ever gone through, and I urge others to not waste an inordinate amount of time with any one company, and certainly don't put all your eggs in one basket with a company like Synctera. They put me through three interviews over a period of SIX WEEKS - with weeks in between responses. Even when I was still in the running as a "top candidate", they were never reachable. I had my first interview May 29, second interview on June 4, and the third interview almost 3 weeks later. At the end of interview 3 I was told it was basically a formality at this point - I was the top candidate for this role they had had a lot of trouble filling, and I just needed to have a meet and greet with the CEO. From there, the company ghosted me for two weeks. In that time I was ignored by multiple people. Finally, 41 days after my first phone screen, I got the ice cold automated rejection. This four interview, multi-month process was for a 6 month contract role with no benefits, paying 20% below market value. Here's the worst part and where I have significant questions. Two of the three interviews included references to politics. I now believe this was some sort of purity test based on my appearance and the state I live in. Maybe that's why I didn't get hired. I'll end this with one more plea to job seekers - whenever you see startup companies bragging in their core values about how much they care about people, run the other way. A big corporation will reject you swiftly. You are far more likely to get put through the ringer for months with a disorganized and self-congratulatory startup like Synctera.
Interview questions [1]
Question 1
What is an example of a complicated fraud case you handled?
Long, many interviews. Felt like the interviews were not accomplishing the goals set out. Start up vibe. After the second interview was told there are 2 more and a test before decision