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      TELUS Digital

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      Customer Service Interview

      25 Mar 2020
      Anonymous interview candidate
      Bucharest, Bucuresti
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at TELUS Digital (Bucharest, Bucuresti) in Feb 2020

      Interview

      Interview run by a team of young and clueless staff . Did not introduce themselves and role group exercises rules were read from script not explained - interviewers could not agree on the terms and objectives rules of exercise where changed during interview when asked the indicators of success for group exercise, they were clearly unaware/incapable/unwilling the integrity of the process was not maintained as the rules were changed and the second group had more time to prepare I am a social psychologist (PHD) by training and looked at the exercise (applied) to observe the behavior of the recruitment team. They were clearly out of their league as they were asked to hire people who would perform a task that was beyond their capacity and grade (above them).

      Interview questions [2]

      Question 1

      To analyse the root cause of customer insatisfaction as presented in a report To provide a coaching plan
      1 Answer

      Question 2

      To provide analysis of recommended coaching process for customer service
      1 Answer

      Other Customer Service interview reviews for TELUS Digital

      Customer Service Interview

      13 Dec 2025
      Anonymous interview candidate
      El Salvador
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 3 days. I interviewed at TELUS Digital (El Salvador) in Nov 2025

      Interview

      Proceso rápido, un día después de ser referida fui contactada para una entrevista. Luego de la primer entrevista se me agendó otra entrevista por Google Meet para el día siguiente, en la cual se discutieron cosas como flexibilidad de horarios, preferencias hacia cuentas, etc.

      Interview questions [1]

      Question 1

      How would you deal with a difficult customer?
      Answer question

      Customer Service Interview

      12 Sept 2025
      Anonymous interview candidate
      Taguig
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at TELUS Digital (Taguig) in Mar 2025

      Interview

      Long process and it take more than 1hour and we really had so hard time taking the assessment. Basic question, how will you contribute to the company. Why i choose this industry

      Interview questions [1]

      Question 1

      Tell me about yourself and give me some personal background
      Answer question

      Customer Service Interview

      12 Dec 2024
      Anonymous employee
      Sofia, Sofia (city)
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at TELUS Digital (Sofia, Sofia (city))

      Interview

      Easy , understandable The interview was through zoom meetings Clear information about the job description, location , salary ruled , relocation And accommodation. The staff and management looks amazing and im interested to start there .

      Interview questions [1]

      Question 1

      How you can handle customers complains?
      1 Answer