First screening interview and then HR interview where they ask you 4-5 different questions related to customer service. For eg- How would you turn negative customer into a positive customer. What are the difficulties faced by a representative. Share your past experience where customer was happy or not satisfied.
The interview was pretty simple. Asked very vague questions about phones, and then had a typing test with a test on using a knowledge base. It seems like it was meant to be a low barrier of question.
I applied online. The process took 1 day. I interviewed at TP (Boca Raton, FL) in Sept 2018
Interview
The interview process was rather long. You arrive take a few test on handouts. In able to move on had to get a certain amount of questions right. Then it was the next step ,which was typing test and you had to type a certain speed in able to move on. Then there was face to face interview which was simple ,just relax and answer the questions to the best of your ability. If you pass the face to face interview then the last step is filling out paper work. The whole interview process I believe last 2 to 3 hours.
Interview questions [1]
Question 1
The interviewer ask a series of tech questions. For example would you do if a customer told you there phone froze.