Call Center Agent applicants have rated the interview process at TP with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 77.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Agent roles take an average of 19 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 11 days.
Common stages of the interview process at TP as a Call Center Agent according to 7 Glassdoor interviews include:
Presentation: 20%
Skills test: 20%
One on one interview: 20%
Background check: 13%
IQ intelligence test: 7%
Other: 7%
Phone interview: 7%
Drug test: 7%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at TP (Monterrey, Nuevo León) in Aug 2023
Interview
Preguntaron sobre el nivel de ingles
y sobre mi availability, me dijeron que casi ya no manejan home office, que tenia que ser en una oficina de ellos, por lo que rechaze la oferta.
I applied in-person. I interviewed at TP (Davao) in Apr 2026
Interview
All is Good but it may take time to be called. Process cant be done in a day if you will not go in the hub panctually. Interviewer was letting you understand all the question first and not rushing you for giving answers.
I applied online. I interviewed at TP (Guadalajara, Jalisco) in Apr 2026
Interview
Para las personas que no tienen ingles nativo, se les hace un examen extenso por linea, tambien hay algunas partes donde usan inteligencia artificial. Este proceso puede durar hasta 3 horas.
Interview questions [1]
Question 1
Aparte del examen de ingles, preguntan tus datos, como te gustaria recibir un pago y demas cosas personales.
It was time consuming but understood it's the way they have to operate to ensure they find the best candidates to fit their projects, after it was over felt ease and a sense of accomplishment. If something needed to be recorded there was multiple attempts given which made it feel relaxed and giving the applier sense of autonomy and ability to give the best impression and high-light ones professionalism.
Interview questions [1]
Question 1
When did you need to apply empathy in customer service situation.