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      Customer Experience Specialist Interview

      7 Feb 2018
      Anonymous employee
      Accepted offer
      Positive experience

      Other Customer Experience Specialist interview reviews for Tesla

      CES (Customer Experience Specialist) Interview

      28 Jun 2026
      Anonymous interview candidate
      Randolph, NJ
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Tesla

      Interview

      I applied online and a phone recruiter contacted me via email trying to set up an over the phone interview. She called right on time and the interview was very straight forward and tried to get a feel for the type of person I was. Shortly after, another recruiting manager scheduled me with an in-person interview to meet with the store manager. However, during the first in-person interview, the store manager was unable to make it and I met with the assistant managers. Interview went well and they gave a bunch of scenario questions, as well as some of the questions the phone recruiter had asked me. After the interview, they said they would get back to me. It took around 3-5 days for the phone recruiter to get back to me and meet the store manager. I met the store manager and he pretty much asked the same scenario questions the assistant manager asked. He said he would get back to me and after 48 hours I was given an offer. Once the offer is given, you have to run background check which takes about 72 hours. All in all, from the time I had my first interview, the whole process took about a month, with a week in between each interview.

      Interview questions [3]

      Question 1

      Name a time you dealt with a disgruntled customer.
      Answer question

      Question 2

      What are some of your strengths and weaknesses?
      Answer question

      Question 3

      Why did you apply for Tesla?
      Answer question
      14
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Tesla (Randolph, NJ)

      Interview

      The interview process was disappointing and felt largely one-sided. Instead of asking meaningful questions to learn about my qualifications and experience, the manager spent much of the conversation talking about himself and his accomplishments. Very little time was spent discussing the actual responsibilities of the role, expectations, or opportunities for growth, leaving me with many unanswered questions. Throughout the interview, the manager repeatedly emphasized how much the staff liked him and how well he managed the team, rather than focusing on whether I would be a good fit for the position. During the interview and later while visiting the location, I personally felt there was favoritism toward employees from certain backgrounds, specifically those from the Dominican Republic or Puerto Rico. While this was my perception, it contributed to my concern that employees may not all be treated equally. Overall, the interview felt like a waste of time because I left with very little understanding of the position and the impression that the manager was not genuinely interested in evaluating candidates or providing meaningful information about the job. I believe Human Resources should review and improve the interview process. Having a corporate recruiter participate in interviews, establishing a minimum interview length of 45 minutes, ensuring candidates receive a thorough overview of the role, and providing feedback after the interview would create a more professional, consistent, and transparent hiring experience.

      Interview questions [1]

      Question 1

      How old are you and why you want this job?
      Answer question

      Customer Experience Specialist Interview

      1 May 2026
      Anonymous interview candidate
      Uncasville, CT
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Tesla (Uncasville, CT)

      Interview

      I first had a phone screening with the Sales Supervisor where we talked about my background, customer service experience, and interest in Tesla. After that, I was invited for an in person interview where they asked behavioral and customer interaction questions, including how I would handle different customer situations and why I wanted to work for Tesla.

      Customer Experience Specialist Interview

      9 Apr 2026
      Anonymous interview candidate
      Bicester, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Tesla (Bicester, England) in Apr 2026

      Interview

      I had a 30 minute interview with Aubra Kidd. I sent my CV before the call, as per the instructions on her email. I believe she has only been working at Tesla, for approx 5 months, which is never a good sign to b einterviews by someone who has recently joined the company. She was late joining my interview, spoke super fast, rushed all the way through. I dropped her an email to say thank you for her time, not even an email back so I kinda knew where it was gonna go. Today I receive an automated email, to say, they received a fortunate high volume, well I know someone who works there and they told me, they didnt, but they had their eyes already set on someone else so I dont know why, they would still want to interview me. They decided to go with to someone with less work experience than me, but their automated email says that other candidates had better "credentials", at the same time telling me to keep an eye on their careers site, no thanks! As i wasted time preparing for this interview, it would have been good to at least get a 5 minute call from Aubra Kidd herself to say that I did not get the job, but maybe suggest herself another position, as I did tell her I am also close to Milton Keynes and Northampton but I guess if they cant be bothered to even keep a good candidate warm, and maybe suggest same role but in different locations, I will certainly not be bothered to check their careers site and will in fact, email her asking her for my data to be deleted. What a waste of time and what a rubbish recruiter. Anyway I have been offered a last stage interview with OpenAI who is bigger and can actually be bothered to contact the candidates they actually reject and offer an alternative. I wanted to originally email her and maybe say to keep my details and maybe if it doesnt work out, I would still be willing to consider the role but as she has totally ignored me, thats a big red flag to me!

      Interview questions [1]

      Question 1

      Tell me about your current role and why Tesla. Tell me about where you see yourself in the future.
      Answer question
      1