I applied online. I interviewed at The Foschini Group (Johannesburg) in Mar 2024
Interview
The interview was quite interesting and it was a pannel of three people.the interview was for one hour and it was a panel of three people and they were asking question around how one deals with customers what they believe a great customer service is.they use a star method to interview
Interview questions [1]
Question 1
Tell us about the time you had to deal with a difficult customer
I applied online. The process took 1+ week. I interviewed at The Foschini Group
Interview
Fair and professional the interviewer is patient and asks relevant questions, they don’t feel rushed and are pretty much what you can expect in an interview. Very welcoming and warm atmosphere not much to add really
I interviewed at The Foschini Group (Johannesburg)
Interview
The interview process was easy. The manager was friendly and made me feel at ease. He asked me questions concerning the job and my past experiences. Things like customer service, how you handle stress, etc
1 interview with the manager and assistant manager, 1 interview with area manager. Both interviews look into your personality, brand awareness and retail knowledge. Took place at the stores back office. Both interviews take about 30 minutes
Interview questions [1]
Question 1
Briefly explain how you would handle a sitautuon where a customer was dissatisfied by the service they received in stores.
