5mo
We appreciate you taking the time to share this feedback. I'm sorry that your experience did not reflect the high standards of candidate experience and communication we strive for at ThoughtExchange.
We recently transitioned to a new hiring platform and internal system. Unfortunately, during this migration, we experienced significant scheduling glitches and miscommunications between our hiring managers and the People team. It sounds like you were caught in the middle of those friction points, and for the confusion and frustration that caused, I am truly sorry.
I do want to clarify that we attempted to close the loop via phone, and a message was left inviting a further conversation. We regret if that message was missed or felt insufficient given the time you invested.
We are actively using your feedback to ensure future candidates have the smooth, welcoming experience we aim to provide. We wish you the very best in your next steps.
Lea Scherck
VP People