The initial phone screen occurred in two parts: - The first was a review of the company and position - The second was a series of 20+ questions spanning 5 general topics This takes some time, and is obviously to determine you areas of strength and weakness. The second portion of the interview process is a homework assignment, comprised of 8 questions, that cover a broad swath of topics. While I would imagine that many people, who are taking the "shotgun" approach to job searches, may not be willing to invest the time to answer the questions to completion; I was pleasantly surprised by how methodical the assignment was. It was obvious that they were interested in aptitude and research abilities; and not simply how well you perform on standardized tests. I can honestly say that the exercise was worth doing, even if they didn’t offer me a position. The third step in the process is a series of in-person interviews: one with a co-worker; one with the test proctor; one with the immediate manager; and one with the department head. The tone is conversational; and they are very open. At the end of the in-person interview, however, is a grill session in which you are given an hour to review a simulated customer support event. This is followed by an emulated “2am” support call with 4 people asking you questions in real-time. It is obvious that they want you to do well; but that they also want to challenge you. I would suggest to applicants that they self-select early. If you enjoy learning, and have developed the discipline to be auto-didactic, then this is the place for you. They have a great attitude and believe in sharing information.