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      ThousandEyes

      Part of Cisco

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      Professional Services Consultant Interview

      3 Oct 2020
      Anonymous interview candidate
      New York, NY

      Other Professional Services Consultant interview reviews for ThousandEyes

      Professional Services Consultant Interview

      12 Jun 2019
      Anonymous interview candidate
      Austin, TX
      No offer
      Declined offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 8 months. I interviewed at ThousandEyes (New York, NY) in Sept 2020

      Interview

      Lengthy Process, but it was due to the Cisco buyout and covid pandemic. Overall the process is satisfying and showed me how much I can pick up along the way just by researching solutions. I will champion this company from the outside as they have an amazing product. Interview Process: - Submitted resume via Glassdoor - Received email from hiring manager, was asked to take an online assessment. Most of the questions pertained to BGP, VOIP SIP and other network technologies. - Hiring manager scheduled a meeting, was asked basic questions as to why I'm interested in the role. - Was given the famous homework, I was given two weeks however the hiring manager is very flexible and gave me an additional week to complete. Part of the famous homework is that they want you to explain what their product is doing at a packet level. In order to achieve this, I spun up a linux server on the cloud and took a packet capture. I was asked to give a presentation on a technology which I work on day to day. I created a SIP voice test and presented this to the team. - A video meeting was scheduled so I can present my homework assignment to entire Professional Services team. Cisco buyout hits the wire, hiring freeze occurs. - Hiring manager contacts me to see if I'm still interested and explains the remaining process. Pre-covid candidates will be flown out to HQ to have a full day interview followed by a presentation. Due to pandemic, the rest of the process will continue via video conferences. - 6 more interviews, 2 with management, 1 technical interview and the rest with professional services team members. Prior to the interviews, the hiring manager gave me a final assignment. I was provided customer scenario, I had to implement a solution and demonstrate to ThousandEyes employees as if they are the customer. The presentation was done after 2 days of interviews, I did good enough to receive an offer a week later.

      Interview questions [1]

      Question 1

      How is RTP test measured on the ThousandEyes tool.
      1 Answer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 months. I interviewed at ThousandEyes (Austin, TX) in Apr 2019

      Interview

      The interview process took almost 5months. I would say it was a bad choice for me to go onsite and give the interview. It started by me applying on their career site and within a week a got a call from the manger of the team. The conversation with the manger was judging my skills and experience and why i was interested in the role. It went well and i was invited for a technical interview with one of the senior team member. This interview was a good one. It was 80% technical and 20% on the behavioral side. On technical questions, they asked everything from layer 2- layer7 and the ones you are confident in, they would go a bit deeper. Linux and any coding language you work on they might ask questions as well. I did well in that because the interviewer told me immediately that he was satisfied and wanted me to move on to the next stages. The next stage is the famed home work. The homework is an intense and it takes lot of time and effort to work on. You get to use the tool more deeply and understand how the tool itself works. Once you submit the home work, you have to give a presentation on any technical topic you work on a day today basis through webex to the actual team members. It went well and the manager wanted me to have the onsite interview. This is where the issue with the company starts. Scheduling took longer and finally made to Austin. Met different team members who just wanted to know me and the direct team members were cool and it was good talking to them. Then I met someone from the customer support team. His attitude towards me was not welcoming. He was like straight on your face and I kind of felt discomfortable. But I would say the worst experience I had was with their VP. I was told it was a culture fit session with him but it was not. He and I went to the same school so he asked something on that. . He was asking more on the products of my current company and I was not comfortable with that. Then he kinda made fun with my current company(which I didn't like). Even though you have a good product doesn't mean you can comment on some company like that. I personally didn't like his demeanor towards me and overall I got a feeling that the culture from the VP is not the kind of company I wanted to work. At that moment I realized even if I get this opportunity, I would say no.I didn't like people making fun of my current company. Yes, I am looking for a new role but that doest mean in front of me you can make fun of my company. Then the second half of the day we had the presentation. I seriously don't get it on why this was kept in the first place. I personally didn't do a good job here. Too many questions were asked to me like more on the tool and how it works and all small details. The company needs to understand that i have never used this tool before and you expect me to know everything. You cannot expect me to know everything and that is the biggest problem with this company. The way this round works is that everyone throws a questions at you and if you say something wrong they just come after you till you say it was a mistake. This is a culture issue in this company. You had given me a run down on what i need to do on the tool earlier in the interview stages which was deep dive and the manager felt i did a good job and i moved on to the next round then why you need to judge me here . They expect you should know everything on this tool which I feel should change from their expectations. I was soo much pissed when they said that you want me to work for a lower role on an another team. This is like waste of my time and their time. I wasted soo many hours on preparing for their interview and this is how you treat me. Respect the candidates. If anyone from the company is reading this, review your process. I am completely disappointed with this company. The culture needs to be changed. If you need to outshine in the world of silicon valley, you need to think a lot on it. Your competition is doing a good job on it since I went through an interview process with them and it was far better than this one.
      1
      avatar
      ThousandEyes response
      6y
      Thank you for your feedback and for taking the time to interview for one of our open roles. The experience that candidates have when they interview at ThousandEyes is hugely important to leaders and hiring managers across our company and it is very clear that you left the process feeling that we didn't live up to our standards or to yours. Your feedback is taken seriously and we will use it to help improve our processes in an effort to make sure that every candidate feels their interview experience at ThousandEyes is a positive one.

      Professional Services Consultant Interview

      13 Apr 2018
      Anonymous interview candidate
      Salt Lake City, UT
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at ThousandEyes (Salt Lake City, UT) in Mar 2018

      Interview

      Applied online, received an email in a few days asking for an initial phone screening. Phone screening went really well, then moved on to a technical phone interview with a senior member of the team. Went very well, moved on to the homework assignment. The famed homework assignment. They give you a week to complete this and provide you an extended trial account of their product. From here, you get to set up a menagerie of tests and probes and get to learn about the ThousandEyes suite. It really is an amazing product. Then you are asked to perform deep packet analysis, customer service troubleshooting, and some questions about integrating and accessing the ThousandEyes API. You are also asked what process you would choose to improve and why and finally to present a topic with which you're familiar via webinar to a small team. I spent over 30 hours of work on this and it fell flat for them. The assignment is not clear on depth or extent of expectations, but ensure that you are deep and thorough with your results. Feedback is little to non-existent. Expectations are ambiguous at best.

      Interview questions [5]

      Question 1

      Analyze test functionality, end-to-end, from the packet level.
      Answer question

      Question 2

      Onboarding scenarios for a potential customer.
      Answer question

      Question 3

      How to gather information from the API.
      Answer question

      Question 4

      Improving a process.
      Answer question

      Question 5

      Present a short training demo on a technical topic you work on everyday and are familiar with.
      Answer question
      3