Thank you for sharing your experience with our interview process. We’re sorry to hear that it fell short of your expectations and did not reflect the high standards we set for ourselves. We apologise for the missed and delayed interview — we understand how frustrating this must have been and appreciate the time you set aside for us. We also recognise that not following through on promised feedback is disappointing and unprofessional. This isn’t the experience we want to give candidates, and your feedback has been shared with the team so we can address these issues directly. If you’d like us to look into this specific matter and provide the feedback you were expecting, please email us at recruitment@torchbox.com — we’d be happy to follow up with you directly. We are reviewing our recruitment processes to ensure interviews run smoothly, communication is timely, and candidates receive a respectful, consistent experience — whether or not they are successful in their application. Thank you again for taking the time to provide this feedback, and we wish you all the best in your future career.