Interview process started with application, followed by testing, telephone interview, and then in-person interview with one team lead and one supervisor. Testing is focused on customer service skills. Interview questions are designed to elicit examples rather than basic or generic answers.

First step is to complete the online assessment after the your application, mine got caught in a spam filter. Afterwards I was called to set up a phone interview and given some details on the job. I completed the phone interview and a few days later set up an in person interview. The in person interview was 3 phases; I spoke with two supervisors, then with a manager, then received a tour of the area I would be working in with a description of the job. About a week after my interview I received an offer letter by email with a requirement to complete a urinary drug test (which was paid for by UMR) and authorize a background check for screening of my criminal history (this did not check education or work history). After two weeks I received my job offer confirmation that I would be starting a month later. The entire interview process took about a month and I had to wait another month to being the training for my position.