Board members asking several questions about different things. They asked about network, security, threat, and etc...
Can you describe your experience working in a help desk environment?
What steps do you take when troubleshooting a user’s issue remotely?
What’s your experience with documenting help desk tickets?
What experience do you have with Windows operating systems?
. Give an example of how you communicated a technical concept to a non-technical user. ex: VPN