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      Unum

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      Customer Service Specialist I Interview

      17 May 2018
      Anonymous employee
      Accepted offer
      Positive experience

      Other Customer Service Specialist I interview reviews for Unum

      Customer Service Specialist I Interview

      7 Jan 2025
      Anonymous employee
      Chattanooga, TN
      Accepted offer
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Unum in Mar 2018

      Interview

      I applied online and then was immediately sent an email to complete assessments. I completed the tests and did not hear back for about two months, at which time a recruiter emailed me to ask me when I would be available for an over the phone interview. The phone interview was extremely pleasant and it felt like a conversation with someone who truly wanted me to have an understanding of the company and to gauge whether I would be a good fit. The next day, I received an email to proceed to the next step which was a video interview on Adobe Connect. The interview included two members of the management team, and again, was quite enjoyable as the interviewers made me feel extremely comfortable. At the end, they had me to a mock call. They advised me at the end that I would hear by the end of the week if I received an offer. One thing that sets this company apart from many others that hire remote workers is that they actually take the time to call you and discuss next steps and give you the job offer. I found the entire process to be a very positive experience.

      Interview questions [1]

      Question 1

      Tell me what you know about our company.
      Answer question
      3
      Positive experience
      Average interview

      Application

      I interviewed at Unum (Chattanooga, TN)

      Interview

      Initial phone screen with HR Representative who lined me up for an interview with the call center. This was followed by an in person interview with two members of management.

      Interview questions [1]

      Question 1

      Walk me through your resume.
      Answer question
      1

      Customer Service Specialist Interview

      21 Mar 2020
      Anonymous employee
      Deland, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Unum (Deland, FL) in Mar 2020

      Interview

      I had an interview via web cam which took about 45 minutes. There were two individuals that I spoke with during the process. They both would take turns asking me questions using the STAR method wanting detailed responses and taking notes.

      Interview questions [1]

      Question 1

      I've been advised the questions will have the STAR method and I've been provided with a document to review in advance in order to role play. The recruiter suggested knowing details about the company and being dressed for the interview as well.
      Answer question
      1

      Customer Service Specialist Interview

      19 Oct 2018
      Anonymous employee
      Portland, ME
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Unum (Portland, ME) in Oct 2018

      Interview

      The interview process was great. I was contacted for a phone interview, told the process of the company, etc and the next step. I was told what would occur if I was granted the next step or not. Later, I was called for the Skype interview with 2 of the companies employees, it was based on behavioral questions and the insight of the employees about the company. Later I was called to confirm I got the job contingent to the background check. Throughout the whole process, I was constantly updated so I didn't feel this position was a scam or anything. Everyone was very informative. If I had any questions, I could ask the staffing specialist, and she usually replied back to me immediately.

      Interview questions [1]

      Question 1

      If you have a difficult call. How would I handle the stress after the call?
      1 Answer