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      Account Manager-Support Interview

      22 Apr 2022
      Anonymous interview candidate
      Atlanta, GA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 7 weeks. I interviewed at Verint (Atlanta, GA) in Mar 2022

      Interview

      First interview by phone with HR recruiter. Very friendly and straight forward, asked about my background, why I applied, and then described the role, department and company. Second interview was a video interview with the hiring manager. Very direct, business-oriented discussion. Third interview was with a colleague of the hiring manager. Although it was a video interview, this individual declined to turn on his camera, which reads as either petty intimidation or simple lack-of-preparedness/engagement. This individual focused on my strategies and examples for dealing with critical issues and escalations, but was very dismissive of my answers, and clearly wanted me to believe that the environment at Verint was much higher-stakes and more challenging. After this the recruiter informed me they would provide feedback at the end of the week. At the end of the week, the recruiter said the other two individuals hadn't met to go over feedback. A week later the recruiter contacted me to say the other two still hadn't met, and that she would be on vacation for the next week and a half, and would follow up when she returned. When she returned, she stated her colleagues still hadn't provided any feedback and that she would follow up and let me know. A week later I followed up via email but received no reply, at which point I wrote the position off as rejection/ghosting. I was surprised when, one week later, the recruiter did reach out by phone to provide a rejection with no specific feedback. The personal call was a nice touch in the end, but I still was left with a definite feeling of internal communication and transparency issues at Verint.

      Interview questions [1]

      Question 1

      What is the ARR for your current book of business? Describe a time a client blew up over a critical issue - how did you handle the situation? If you are giving a presentation to an audience including tech support, administrative staff, your day-to-day stakeholder contacts, and C-level, whom do you aim your presentation toward?
      Answer question
      1