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      WM

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      Customer Service Representative Interview

      26 Sept 2017
      Anonymous interview candidate
      Phoenix, AZ
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at WM (Phoenix, AZ) in Sept 2017

      Interview

      Applied online aand they sent email to set time of phone interview , they hang up on me after I picked up the phone and called them back and an hour later someone called and reschedule my phone interview a few days later.Then they set me for face to face interview at the office with group interview, and listened one on one with one of their CSR. And That was it, no personal interview, they said will hear the result in 24-48 hours, has been a week NO email or calls, and my online application still not being updated. Very Strange system, and no direct phone to call someone to find out and the training suppose to be on oct 2nd.Will be nice if at least they send me email about the result without having wondering everyday.

      Interview questions [1]

      Question 1

      How did you handle irritated customers?
      Answer question

      Other Customer Service Representative interview reviews for WM

      Customer Service Representative Interview

      4 Feb 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at WM in Jan 2026

      Interview

      the overall experience was good office staff was wonderful interviewer was great. Ambiance office is really good specially plant s and decor. Recruiter Tanu shree was really helpful during interviews.

      Interview questions [1]

      Question 1

      General Introduction and fluency test
      Answer question

      Account Manager Interview

      3 Feb 2025
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at WM (Chicago, IL) in Jan 2025

      Interview

      I had a phone interview with a talent coordinator and a teams meeting with the hiring manager. Both were very kind, professional, and straight to the point. The whole process didnt take long and I heard back within 2-3 days which is nice especially with how most companies treat candidates nowadays

      Interview questions [1]

      Question 1

      Give an example of a moment where you had to diffuse a situation and how did you deal with it
      Answer question

      Customer Service Representative Interview

      15 Nov 2024
      Anonymous employee
      Windsor, CT
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at WM (Windsor, CT) in Oct 2024

      Interview

      I applied online on 10/26. Was contacted regarding a first interview between that and the following Thursday. The first interview was short, but informative went over the job description. Also asked about experience and how you handle situations. Set up the next interview during the same phone call for the following week in person with supervisor. Second interview was about 45 minutes but also simple and relaxed, about 10 questions varying from situational to personal or professional experience related to completing tasks. Was contacted about 2 to 3 days later with a job offer. So overall, it’s a two week process from applying to job offer.

      Interview questions [2]

      Question 1

      What’s the most complex technical task you’ve done?
      1 Answer

      Question 2

      Describe a situation where you were overwhelmed and how did you handle it?
      1 Answer