Submission: Submitted my resume and cover letter online. Received an email to schedule a phone interview with 2 Technicians. Phase 1: Conducted the phone interview with the two Technicians. Both were very cool to speak with. Asked me questions related to my skills and experience. Received the next email to schedule a phone interview with the Manager of Client Solution Support. Phase 2: Conducted the phone interview with the Manager of Client Solution Support. A really nice guy. Spoke of my technical and office manager experience. Was asked, “Do you want a tour of the downtown Chicago office? Of course! Scheduled an in-person meeting with the Office Manager. (I felt like I was already hired.) Phase 3: Met with the Office Manager. A really delightful woman. Gave me a grand tour of the office. Told her I will be more than happy to help in all areas she needs as I'm a good tech guy, been an office manager, and know office and business management. (I “really” felt like I was already hired.) Finale: Received a phone call the next day from HR. A very jovial woman. Offered me the position and I accepted the job without a doubt. After my background check is cleared, I will start in a month. In each phase, everyone was so nice, friendly, very accommodating, and make you feel really comfortable. I felt like a person and not a number. I could already tell this is the company I want to work for and the family I want to become a part of! I love helping people. I love my line of work. Combine these two: I will be helping everyone while enjoying doing the work I do.