Wine.com interview questions

I did not work with a recruiter during the application/interview process which made the process a little more cumbersome. I applied online, and within two weeks I was contacted by an associate currently in the role I was applying for. We set up a time to meet for a phone interview, and we discussed the position. This conversation went well; we discussed my background and the specifics of the role, as well as how I would be able to adapt to the environment. I was advised I would be recommended for next steps and my information would be passed onto a superior. A few days later, I was contacted by the hiring manager for the role to set up a time to meet for a video call. This conversation also went well, and I was advised they would be setting me up for next steps in the process, which would include a presentation to a panel. The process stopped there. I never heard anything back from Wine.com. After a week with no contact, I reached out via email to both the parties who interviewed me. I received no response. I would have appreciated at least an email advising they decided to move in another direction.

I had a video interview with the HR rep which went well. Standard questions. She advised me that the Hiring Manager would be reaching out to me to set up the next interview. I followed up on the second day as I had not heard anything and he reached out to schedule. On that interview, the hiring manager told me I would be moving on to the next steps and would follow up with me the Tuesday of next week. I did not hear back from him so I followed up on Thursday. No response. On Monday, I followed up with HR. No response. On Tuesday, I called HR to follow up with the email and she "didn't know anything because he is the Hiring Manager" which I found hard to believe. Either they decided to go with another candidate or their timeline change and considering that I was told I would be moving to the next steps, it would be professional courtesy to follow up with an update. I made one last follow up with the Director and haven't heard back since. It is quite disappointing to interview for a Customer Service department who cannot follow up on their own SLA and expectations that they set.