Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Zenchef

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Zenchef reviews | Zenchef jobs | Zenchef salaries | Zenchef benefits
      Zenchef interviewsZenchef VP of Customer Success interviewsZenchef interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      VP of Customer Success Interview

      1 Sept 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 months. I interviewed at Zenchef in Jul 2024

      Interview

      I was not going to share my experience, but I feel that it's good for others to understand the internal policies and business of Zenchef, as I think my experience reflects the sentiment reflected in some of the reviews. On top of that, they made me pay for the flights for the interview process and it's been four weeks, a ton of follow ups from my side and they still have not reimbursed me. Overall interview process was 2 months, 6 rounds including an office visit (8+ hours) and a case study. Throughout this process I met the entire C-suite (CRO, CHRO, CMO, CTO, CEO) some of whom 2-3 times. I also met the possible direct reports and 10 of the second line reports. We had great chemistry, so when I received a verbal offer I was thrilled. The next day, I got a phone call saying that the private equity fund behind the role has vetoed the hiring decision. I met one person from the PE during the interview, but whoever vetoed this didn't even bother to speak with me and give me some feedback. After this decision, no one from the hiring managers reached out to me either, which definitely left a bad taste in my mouth. Weeks later, they still have not paid me back the travel expenses (close to €500). If you consider joining the company, I would say that the team is spectacular. Really smart, ambitious and positive people! For me, it has probably been a 'blessing in disguise', if the team itself and the C-suite have no decision making power whatsoever. So if you are joining in a leadership role, just consider who is actually making the decisions.

      Interview questions [1]

      Question 1

      We have recently acquired 3 other organizations (Formitable, Resengo and Tablebooker) and we are in the process of integrating and aligning our ways of working. The VP of Customer will lead our customer org and will bring together 3 functions: Customer success, Customer onboarding and Customer support. Question: How would you integrate these teams? What would stay the same or what would you make different? What would their roles and responsibilities be? What would the northstar metric/KPI be for the customer group and each team and what would the underlying metrics be for each function. How would you address Churn and expansion revenue? Would you enlist other stakeholders, if so who? How would you sequence your proposed changes/transition and how long of a timeline would be needed? If we wanted to consider a hub and spoke/nearshoring model how would you think about setting this up?
      Answer question
      2