Job Location: West Delhi, India

Key Responsibilities

• Manage and oversee multiple UAE collections portfolios across banks.
• Lead, coach and manage Team Leaders and Collection Agents to achieve portfolio-level and individual targets.
• Monitor and analyze key performance indicators such as Recovery, POS, ROR, Target Achievement, Quality Scores and Attendance.
• Develop and execute portfolio-specific recovery strategies to improve performance and reduce delinquency.
• Ensure strict adherence to UAE debt recovery laws, Central Bank regulations, client SLAs and internal quality standards.
• Handle escalated, sensitive and high-value cases effectively.
• Collaborate with Operations, Quality, Compliance, Training and Client stakeholders to optimize processes.
• Generate daily, weekly and monthly MIS reports and present insights to senior management and clients.
• Drive continuous improvement through training interventions, performance reviews and process enhancements.

Required Skills & Competencies

• Strong knowledge of UAE Debt Collection & Recovery processes
• Portfolio & Team Management
• Performance & MIS Analysis
• CRM & Collection Systems
• Compliance & Regulatory Adherence (UAE)
• Escalation Handling & Negotiation
• Data-Driven Decision Making
• Stakeholder & Client Management

Qualifications & Experience

• Minimum 5+ years of experience in UAE/Global Debt Recovery & Collections.
• Proven experience managing multiple portfolios simultaneously (agency or bank side).
• Strong leadership and people-management skills.
• Proficiency in Excel, MIS dashboards, CRM systems and performance tracking tools.
• Excellent communication and negotiation abilities.
• Ability to work under pressure and manage multiple priorities.
• Team Building and Team Handling Skills
• Strong understanding of quality audits, service guidelines and compliance frameworks.

Job Type: Full-time

Pay: From AED2,000.00 per month